Mobile Messaging Blog

What Is SMS A/B Testing? The Complete Guide to Testing, CTR Thresholds, and Campaign Control

Your SMS campaign went out. The results came back, and somewhere in the back of your mind you wonder whether a different headline, sender name, or offer would have performed better.

July 1, 2026

2 min read

MMDSmart and Comm100: SMS Inside Your Support Desk

Support teams running high-volume operations know the friction well. A customer opens a chat, then sends a text, then calls.

June 24, 2026

2 min read

Is SMS Dead? Why the Answer Depends on What You’re Sending

Every few months, another report declares SMS dead.

June 16, 2026

5 min read

AI Call Center Software: Key Capabilities and 10 Solutions to Know in 2026

AI call center software refers to platforms that use artificial intelligence technologies, such as generative AI and AI-driven automation, to manage, enhance, and streamline call center operations.

February 23, 2026

5 min read

Cloud Contact Center Software: 7 Key Features and Top 6 Solutions

Cloud contact center software, also known as CCaaS, is a cloud-based platform that allows companies to manage customer communications across various channels like voice, email, chat, and social media.

January 26, 2026

3 min read

What Is Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) is a cloud-based platform that enables organizations to deliver customer support, sales, and service interactions across multiple communication channels. Rather than installing on-premises hardware and software, businesses subscribe to a service hosted and managed by a vendor.

January 1, 2026