Our innovative SMS Callback feature was shortlisted by Mobile Ecosystem Forum for a 2023 MEFFY award in Enterprise Communications. The award recognizes the most impactful omnichannel enterprise communications campaign of the year.
SMS Callback helps call centers engage hot leads more effectively, boosting call center efficiency and ROI as a dynamic load management tool. These powerful SMS messages include a callback link, allowing customers and prospects to call you back in context – when they are ready to talk business.
SMS Callbacks have demonstrated the ability to keep the phone ringing at your inbound call center. Your SMS messaging campaigns protect customers from filling out forms or waiting for responses. Sales Agents can get them on the phone in seconds, answering their questions and closing the sale.