3 min read

Appointment Reminders Behind 98% Attendance Rate

March 14, 2024
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House of a Beauty, located in Obrenovac, Serbia, is a small business that provides health and beauty care services to women. …

About the Customer

House of a Beauty, located in Obrenovac, Serbia, is a small business that provides health and beauty care services to women. 

The Challenge

House of Beauty was using SMS messaging to communicate with their clients. However, they were disappointed that their existing service provider was unable to integrate messaging into the House of Beauty’s system. Furthermore, the provider was inflexible on price. House of Beauty believed that they could find a solution that met both their technical needs and pricing requirements. 

The Solution

MMDSmart brought two solutions to the table. The SMS API tool enabled the messaging platform to integrate directly into the House of Beauty backend CRM and appointment systems. This allowed more automation in reaching out to customers and personalized messages. 

Meanwhile, MMDSmart’s Appointment Hour Booking solution was ideal to meet House of Beauty’s needs. MMDSmart assigned a dedicated account manager, who built a flexible pricing plan and customized the integration onboarding process. 

Tamara Milinkovic, owner of the House of Beauty, expressed her satisfaction stating:
“We are impressed by the responsiveness of MMD Smart’s staff on both the business and technical side, which allowed us to go live with Appointment Hour Booking integration in a surprisingly short time”

Key Results

With the MMDSmart solution in place, House of Beauty was able to easily manage their notifications and reminders to customers, leading to a 98% appointment attendance rate. In addition, MMDSmart’s service helped House of Beauty cut their messaging costs by 30%. 

Tamara concluded: “We are more than satisfied with MMDSmart’s active communication with us. Even though we are a small business, they are available and ready to assist whenever we need a consultation or assistance. They’ve shown the highest level of professionalism and willingness to go above and beyond for each of their clients, regardless of size.”

Transforming Beauty Care with 98% Attendance Rate

Step into the vibrant world of beauty and wellness with House of Beauty, a cherished establishment in Obrenovac, Serbia, offering health and beauty care services for women. In addition to state-of-the-art beauty equipment, the staff at House of Beauty is well versed in massage, Madero therapy, depilation, makeup, and manicures.

House of Beauty encountered a hurdle with their existing SMS messaging system, struggling to integrate it into their backend CRM and appointment systems. The inflexibility in pricing from their service provider added to the frustration. Determined to find a solution that aligned with both technical needs and budget considerations, House of Beauty sought a partner to enhance their communication strategy.

Enter MMDSmart, bringing its tailored solutions to address House of Beauty’s challenges. The SMS API tool seamlessly integrated into House of Beauty’s backend systems, enabling automation in customer outreach with personalized messages. Simultaneously, MMDSmart’s Appointment Hour Booking solution helped get messaging services up and running in record time. 

Tamara Milinkovic, the owner of House of Beauty, expressed her satisfaction, stating, “We are impressed by the responsiveness of MMDSmart’s staff on both the business and technical side, which allowed us to go live with Appointment Hour Booking integration in a surprisingly short time.”

With MMDSmart’s solutions in place, House of Beauty witnessed a significant transformation in managing notifications and reminders, resulting in an outstanding 98% appointment attendance rate. The benefits didn’t stop there – MMDSmart’s services also enabled House of Beauty to slash messaging costs by an impressive 30%.

Tamara concluded, “We are more than satisfied with MMDSmart’s active communication with us. Even though we are a small business, they are available and ready to assist whenever we need a consultation or assistance. They’ve shown the highest level of professionalism and willingness to go above and beyond for each of their clients, regardless of size.”

The success of House of Beauty with MMDSmart’s retail messaging solutions exemplifies how strategic communication tools can make a significant impact on businesses of all sizes. As we celebrate this achievement, it serves as a testament to the commitment of MMDSmart in providing tailored SMS solutions that empower businesses to thrive in their respective industries.

 

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