Smart Messaging 2-way SMS

Create Conversational Marketing Opportunities

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2-way messaging facilitates a rich, real-time conversation with your customers over SMS, WhatsApp, Telegram, Viber, WeChat, iMessage, RCS, and more.

Incorporates outbound and inbound messages through a single dedicated number, sharing rich-media messages that enabling your customers to respond with confirmations, questions, and opt-ins.

2-way messaging makes it easy for customers to connect with brands, giving them a forum for customer service, buying additional services, or responding to a customer satisfaction feedback form.

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Five Ways to Incorporate 2-way Messaging into Your Marketing Mix

Appointment Confirmation
Appointment Confirmation
Keep your appointment book full
Survey Response
Survey Response
Find out what your customers think about your newest product or service
Logistics Coordination
Logistics Coordination
Check that someone is home for deliveries, or find out what to do if they are out
Customer Service
Customer Service
Answer billing questions, or help a customer troubleshoot a problem
Payment Collection
Payment Collection
Send payment reminders, and coordinate payments