Real time SMS communication built directly into your support workflows with Comm100.
Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.
Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency. With configurable workflows, robust integrations, and proactive support services, Comm100 empowers its customers to build stronger relationships, optimize experiences, and drive growth.
Send and receive SMS messages directly from chats, tickets, and customer profiles
Maintain real time customer conversations across chat and SMS in one unified thread
Trigger SMS notifications based on support events, ticket updates, status changes, or agent actions.
Use customer data, ticket attributes, and conversation context to tailor messages.
Automate alerts, updates, reminders, and follow ups within your existing workflows.
Enable teams to manage higher volumes of customer communication with minimal manual effort.
Align your teams around faster, more transparent customer communication with SMS built directly into your workflows.
-Instant customer notifications: Keep users informed without delays
-Reduced inbound pressure: Answer common questions proactively
-Higher satisfaction: Improve transparency and trust
MessageWhiz enables organizations to deliver secure, timely, and compliant real time communication at scale.
