Centralize Cross-channel SMS Conversations

Integrating SMS messages into an omnichannel communication program with our communication API creates a powerful conversation that strengthens customer relationships and facilitates the customer journey.

Omnichannel text message conversations are stored within your CRM system, giving your sales team, service representatives or other customer-facing team members a full view into the customer.

You can seamlessly switch channels as needed from email marketing to SMS customer enablement, answering questions about promotions, or helping a customer find the right item in your ecommerce store.

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Create Smart Conversations with Communication APIs

No one likes talking to a customer service representative and having to retell their story again and again. With omnichannel SMS and integrated communication API, every chat or text is included in the customer record, so your customers won’t ever have to repeat themselves.

And that is a smarter conversation.

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