Much progress has been made in RCS over the last 12 months: more launches, joint ventures in USA and Japan, Google Guest rollout, and many innovative campaigns. However, RCS business messaging still needs more work to be done on industry alignment. Today, MEF’s Future of Messaging Programme participants have published their latest recommendations in V2.0 of the RCS Business Messaging Best Practices.
The mobile industry continues to advance the roll out of rich communication services (RCS) with over 100 networks now live. RCS as a business application is particularly interesting as it is the sole rich messaging technology which allows both application to person (A2P) outbound messaging from businesses to end users as well as person to application (P2A) inbound messages from end users to enterprises, brands and other organisations.
However, implementation is complex due to the fragmentation of its ecosystem and a lack of alignment on some fundamental options could limit its scalability and effectiveness. As an open-standards-based messaging platform, RCS has many stakeholders building to a single standard and market adoption requires agreement on the implementation of fundamental technology and business practices to deliver full interoperability. Participants of MEF’s Future of Messaging Programme discuss and align to reduce friction in the market by developing best practices. V1.0 of the guidelines for the effective launch of A2P and P2A communication services via RCS were launched at ITW, Atlanta last year. They have now been fully updated to refine the technical options and streamline required processes to facilitate the successful growth of RCS business messaging.
