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Global call center performance. Measured in real results.

Engage your customers worldwide using carrier-grade routing and real-time analytics without hardware and geo limits.

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What is Call Center Connect

Call Center Connect is a cloud-based call center platform that enables businesses, BPOs, and global teams to manage high-volume inbound and outbound voice operations without hardware or geographic limitations. Built by a telecom transit operator, Call Center Connect delivers superior international call quality, deep call analytics, and real-time operational visibility, which can be integrated with the MessageWhiz omnichannel platform.

Spin up a virtual call center in minutes

Spin up a virtual call center in minutes

No hardware or on-prem setup required
Web-based agent workplace with WebRTC dialer

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Built for Call Centers That Care About Performance

  • Carrier-Grade Call Quality: Direct routing as a transit operator ensures reliable international calling.
  • Real-Time Supervision & Control: Supervisors can monitor live calls and step in instantly using spy, whisper, or barge-in modes.
  • Scale on Demand: Instantly match capacity to call volumes without long-term commitments.
  • Real-Time Performance Visibility: Monitor call quality, outcomes, and agent activity as it happens.
  • Analytics That Matter: Track ASR, ACD, call volume, and disconnect reasons across agents, campaigns, and countries
  • Pay Only for What You Use: Usage-based pricing keeps costs predictable and controlled.
  • Global by Design: Operate in any region, language, or time zone.
  • Built-In AI Insights: Sentiment analysis helps teams intervene at the right moment.
  • 24/7 Support: The help you need when you need it most
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Where Call Center Performance Meets Real Workflows

Run high-volume campaigns with intelligent dialing and voicemail drop.

Reduce wait times and improve first-call resolution.

Launch and manage multi-client operations globally.

Automate IVR and robo-calls for time-sensitive outreach.

Combine live calls with SMS, WhatsApp, or email follow-ups.

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Analytics That Matter to Call Center Teams

Call Center Connect focuses on the metrics your teams and clients actually ask for, with real-time and historical visibility into call quality, volume, and outcomes.

  • ASR (Answer-Seizure Ratio): Validate route quality and data accuracy
  • Total Call Volume: Track campaign scale and throughput
  • ACD (Average Call Duration): Measure engagement and efficiency 
  • Disconnect Reason: Identify carrier, network, or user-initiated failures

Drill down by agent, campaign, country, ring group, or call type to understand performance at every level.

 

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Why Call Center Connect?

MMDSmart MessageWhiz Call Center Connect helps organizations deliver secure, timely, and compliant, real-time communications at scale. Here’s why leading institutions trust us:

  • We Are a Transit Operator: Unlike many competitors, we control routing end to end, delivering higher international call quality and reliability.
  • Role-Based Access & Control: Admins, supervisors, and agents get the right level of access without operational risk.
  • 24×7 Customer Support: Work with our dedicated account managers available 24X7 to drive your success with personalized support 
  • Designed for Global Performance: Optimized routing for international calling at scale 
  • Voice and Messaging, Working Together: Engage customers across calls, SMS, RCS, WhatsApp, Viber, Telegram, email, and more.
  • Advanced Automation: Trigger real-time calls based on user behavior, transactions, or system events
  • Analytics & Reporting: Built around the KPIs call center operators rely on daily
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Discover how easy it is to scale your call center

See how Call Center Connect delivers global voice quality, real-time analytics, and unmatched support.

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Frequently Asked Questions

What is Call Center Connect?

Call Center Connect is a cloud-based call center platform that enables inbound and outbound voice operations worldwide, with carrier-grade routing, real-time analytics, and live supervision capabilities.

Who is Call Center Connect designed for?

It’s built for in-house call centers, BPOs, sales teams, support organizations, and any business running high-volume or international calling operations.

Do agents need any hardware to use Call Center Connect?

No. Agents can make and receive calls directly in their browser using a built-in WebRTC dialer, without installing hardware or desk phones.

Can Call Center Connect work with SIP phones or existing telephony systems?

Yes. In addition to WebRTC, Call Center Connect supports SIP phones and SIP trunks, allowing teams to integrate existing telephony infrastructure if needed.

How does Call Center Connect ensure high international call quality?

MessageWhiz operates as a telecom transit operator, giving Call Center Connect direct control over routing and enabling higher call quality and reliability compared to reseller-based platforms.

What analytics and KPIs are available?

Call Center Connect provides real-time and historical visibility into key metrics including ASR, ACD, total call volume, disconnect reasons, agent performance, campaign results, and country-level calling data.

Can supervisors monitor and intervene in live calls?

Yes. Supervisors can monitor live calls in real time and step in using spy, whisper, or barge-in modes to support agents and improve outcomes.

Does Call Center Connect include AI features?

Yes. Optional AI features include real-time call sentiment monitoring and post-call transcriptions with sentiment analysis, providing additional context for coaching and quality assurance.

Does Call Center Connect support inbound and outbound campaigns?

Yes. Teams can run inbound operations, outbound dialing campaigns, IVR flows, robo-calls, voicemail drop, and blended calling from a single platform.

How quickly can a call center be launched?

Most teams can launch within minutes. There is no hardware to install, and agents, campaigns, routing, and analytics are all managed through the platform.

How does Call Center Connect handle inbound call routing?

Inbound calls are routed using DID numbers and ring groups, ensuring calls reach available agents based on defined routing rules and real-time availability.

Is call recording and call history available?

Yes. Call history, recordings, and detailed call logs are available for analysis, reporting, and quality assurance, with retention managed at the platform level.

What kind of customer support is available?

Customers receive direct 24×7 support through Telegram or Microsoft Teams, providing faster access to real experts rather than ticket-only systems.