Mobile Messaging Blog & Insights | MessageWhiz Communications

Mobile Messaging Blog

AI Call Center Software: Key Capabilities and 10 Solutions to Know in 2026

AI call center software refers to platforms that use artificial intelligence technologies, such as generative AI and AI-driven automation, to manage, enhance, and streamline call center operations.

February 23, 2026

2 min read

The Future of Messaging Isn’t More – It’s Better

At the 2026 Advanced Email Marketing Conference, this tension was front and centre. What became clear across every keynote and case study was this: email isn’t just a communication tool anymore it’s a “signal”

February 19, 2026

3 min read

Digital Customer Communication: Strategy Is Clear. Execution Is Lagging.

February 17, 2026

4 min read

Messaging Defends Against Fraud and Protects Revenue

Fraud is no longer a niche security problem handled quietly by risk teams. It is a direct revenue threat that touches customer trust, operational costs, and long-term growth.

February 4, 2026

5 min read

Cloud Contact Center Software: 7 Key Features and Top 6 Solutions

Cloud contact center software, also known as CCaaS, is a cloud-based platform that allows companies to manage customer communications across various channels like voice, email, chat, and social media.

January 26, 2026

how to send a message to multiple contacts on whatsapp

3 min read

MFA vs 2FA: What’s the Difference and Why It Matters

Two-factor authentication (2FA) and multi-factor authentication (MFA) both add extra layers of protection beyond passwords, but they are not the same.

January 20, 2026

whatsapp conversations bulk sender service

3 min read

WhatsApp for Travel: Improving Guest Experience & Operations

Travel is time-sensitive by nature. Bookings change, flights are delayed, check-in windows shift, and guests expect answers immediately.

January 14, 2026

5 min read

Email vs SMS Marketing: When to Use Each Channel (and Why the Best Strategy Uses Both)

Email vs SMS marketing is often framed as a choice between two competing channels. In reality, email and SMS serve different purposes within the customer journey, and the most effective strategies use both intentionally.

January 5, 2026

3 min read

What Is Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) is a cloud-based platform that enables organizations to deliver customer support, sales, and service interactions across multiple communication channels. Rather than installing on-premises hardware and software, businesses subscribe to a service hosted and managed by a vendor.

January 1, 2026

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4 min read

SMS OTP: How It Works, Pros/Cons and Best Practices

OTP is used to verify user identity during activities such as login attempts, financial transactions, or password resets. SMS OTP offers practical advantages for both users and service providers. It enhances security without requiring users to install additional apps or remember complex credentials.

January 1, 2026

3 min read

What Is a Communications Platform as a Service (CPaaS)?

A communications platform as a service (CPaaS) is a cloud-based solution that provides developers with a set of APIs and software tools to add real-time communication features such as voice, messaging, and video directly into their applications, without the need to build the backend infrastructure themselves.

January 1, 2026

4 min read

Best CPaaS Providers: Top 5 Options in 2026

Communications platform as a service (CPaaS) providers deliver cloud-based platforms that allow developers and businesses to embed real-time communication features such as voice, video, and messaging into their applications.

January 1, 2026

3 min read

One-Time Password (OTP): How it Works, Delivery, and Top Use Cases

A one-time password (OTP) is a security feature used to authenticate a user with a unique code that is valid for a single session or transaction.

December 24, 2025

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